Frequently Asked Questions

What software is required to use the Educational Impact Delivery System?
Why does the video start and stop while viewing from home or slower connection to the internet?
How do I view handouts?
Why do I return to the login page after making a selection?
How can I get help with an error that I receive from within the program?
How can I improve video playback performance?
Can I share my user login and password?
After passing an assessment, how do I print out a copy of the certificate?

1. What software is required to use the Educational Impact Delivery System?

We recommend having Internet Explorer 5.0 or higher with QuickTime 4.0 or higher. You can download the latest version of Internet Explorer for Mac or Windows by clicking on the respective platform. You can download QuickTime by clicking here.

2. Why does the video start and stop while viewing from home or slower connection to the internet?

Be sure to wait for the entire video to download before hitting the play button, this allows you to watch the clip with interruptions. QuickTime will automatically start to play the movie once enough the content has been streamed to your browser to ensure a smooth playback. If you hit the play button to early it may cause the movie to restart from the beginning.

3. How do I view handouts?

All of the handouts are saved in the Adobe Acrobat Portable Document Format (PDF). If you dont have a copy of Adobe Acrobat Reader on your computer you can download it by clicking here.

4. Why do I return to the login page after making a selection?

In order to track your progress and offer you the latest interactivity you must have Internet Explorer 5.0 or higher and allow for cookies and java to be turned on. For Windows, you can adjust these settings by selecting Internet Options under the Tools menu. On the Mac you can find it under your preferences for Internet Explorer.

5. How can I get help with an error that I receive from within the program?

Click on the Help button, located in the top navigation bar. On the Online Support page, click on Live Tech support, fill out the form and click on the submit button and someone will contact you shortly.

6. How can I improve video playback performance?

For a 56k modem user make sure to choose low bandwidth under the media setting. For cable modem, dsl, or faster connection you can choose low or high bandwidth. The media setting is located directly under the movie window and may be changed at any time. Your current setting is saved to your account each time you adjust the setting.

7. Can I share my user login and password?

Each id and password is licensed to you as a user and if you share your password you may lose access to the system. Also, if you share your account you will no longer be able to track your progress within the system.

8. After passing an assessment, how do I print out a copy of the certificate?

After successfully completing the assessment you will get a new item on the menu of the product you own called certificate which you may click on at any time to print out.

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